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Cancellation and RefundPolicy Regarding Cancellation / No Show / Early Departure In case of cancellation of Package tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows :
Please Note: Irrespective of above mentioned cancellations slabs - incase of cancellation of tour services after the booking is made with us - a minimum 10% service charges would be applicable. In case of special train journey (like Palace on Wheels, Deccan Odyssey, Royal Orient etc.) and high peak season bookings (from 20th Dec to 15th Jan) a separate cancellation policy is applicable (which would be advised as and when required). Also there is a seperate cancellation policy for some hotels like oberoi hotels: Hotel The Oberoi New Delhi, Amar Vilas Agra, Raj Vilas Jaipur, Vanya Vilas Ranthambhore, Udaivilas Udaipur, Trident hotels, Taj Hotels, Casino Group of Hotels, Hotel Imperial New Delhi as these hotels are charging for 1 night retention charges if cancelled or amended 30 days in advance & retention for entire stay in cancelled or amended 8 days in advance. There are few hotels, who normally ask for non- refundable deposit at the time of booking for example - hotels in Goa during peak period, Bangaram Island Resort - Lakshdweep, hotels in Buddhist sector, Port Blair, Surya Samudra in Kovalam, Kabini River Lodge, Teekhi Magri in Rajasthan, Haveli Braj Bhushan Ji in Bundi Rajasthan, hotels in Hospet & Badami, hotels in Maldives etc. Therefore you are requested to please check with us regarding the refund policy for above mentioned hotels. In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund. Refund : In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount. Our liabilities & limitations : Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Govt. of India, the same would be charged as extra. Paradise Holidays act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to Terms & Privacy Policy under which these services are provided by them. All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general well being. Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary We shall not be responsible for any delays & alterations in the programme or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents. We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control. We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client's risk. Arrival and Departure PolicyCheck In - 1200 Hours Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night. Check Out - 1200 Hours Later check-outs are available on request and subject to availability / Payment. PaymentsFor the services contracted, some advance payment should be made to hold the booking on a confirmed basis and the balance amount can be paid either before your departure from your country or upon arrival in INDIA-but definitely before the commencement of the services. we hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services. Apart from the above in some cases like special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year) full payment is required to be sent in advance. Mode of Payment : Overseas advance payment can be made through wire transfer to our bank (Bank Detail) or through Mail Authorization (AMEX, Visa & Master Card only) Or through Online Payment Gateway system by Visa card only. Upon arrival in India, the payment can be made through currency notes or travelers cheque or through AMEX/Master/Visa credit card. In case of payment through credit card, the bank charges (3% extra) - would be levied over and above the total amount. |
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